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Shopping guide corner【6th】---6 Tips for Superbuy Returns & Refunds!
2019-03-01 387 Views PopupCms
Reasons

People are often faced with the situation that they get an unsatisfied goods. What they can do at that time? Here we will give you a brief introduction about Superbuy Returns & Refunds policy, to help you solve those problems.


Stage 1
When your order is in Pending state, you can click Cancel order from【My Superbuy-Orders】. The payment will be returned to your Superbuy Available Account Balance in short time.



Stage 2
When your order is in Processing state, you can click Cancel order from【My Superbuy-Orders】. If the order has not been purchased, we will help you cancel it and send refunds to your Superbuy Available balance in 1 working day.




Stage 3
When your order is in Purchased state, you can click Return/Exchange from【My Superbuy-Orders】. We will contact the seller for return/refunds. After the seller confirms and sends the refund if he has not shipped the order, we will send the refunds to your Superbuy Available balance in about 3 working days.




Stage 4
When your order is in Shipped state, you can click Return from【My Superbuy-Orders】. We will contact the seller for refunds. After we get the seller’ confirmation and refunds, we will send the corresponding refunds to your Superbuy Available balance in about 7 working days.



Stage 5
After your order is Stored in Warehouse in 5 days, you can click Return from【My Superbuy-Orders】. We will contact the seller for returns and refunds. It depends on the seller who agrees to refund or not. If the seller agrees, we will help you return the goods ASAP. And you can check the tracking number in the corresponding order. We will send the refunds to your Superbuy Available balance after the seller gets the return order and refunds. It may take about 7 to 15 working days, which depends on the refund time from the seller.



Stage 6
After your order is Stored in Warehouse in 5 days, you can click Exchange from【My Superbuy-Orders】. We will contact the seller for return and exchange. We will help you return the order ASAP if the seller agrees to exchange. You can contact the customer service for the tracking number if you need. Usually it takes about 7 to 20 working days for the goods return and exchange, which exactly depends on the seller.
As the Exchange includes twice product shipment and check-in, it may take long time for a completed order exchange. We suggest less Exchange if you have high request for the shipping time.

If you still have any suggestions or questions about the order, you can contact the Superbuy customer service team for help. Simply go to the Homepage and click on "Customer Service ", and your questions will be answered within 24 hours. We hope you have nice time with Superbuy ^0^



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